Promoting an Electricity-Saving Society
Since 2008, Taipower has offered power-saving incentives to promote everyday energy conservation, continuously optimizing the program to boost participation.
- Registration & Rewards: Since 2018, registered users (via website, hotline, or counters) earn NT$0.6 per kWh saved, with guaranteed minimum rewards of NT$42 (monthly billing) or NT$84 (bimonthly billing).
- Digital Engagement: The Taiwan Power App features gamified missions where users earn points to offset electricity bills.
- Public Outreach: Combines app features with physical campaigns to turn energy-saving tips into daily habits and foster a nationwide conservation culture.
Power-Saving Reward Performance
Year |
Electricity Saved (100 million kWh) |
Power-Saving Incentive Amount (NT$100 million) |
CO2 Emission Reduction (10,000 metric tons) |
Equivalent Number of Daan Forest Parks (Annual CO2 Absorption) |
|---|---|---|---|---|
| 2023 | 18.1 | 14.5 | 86 | 2,205 |
| 2024 | 18.4 | 15.0 | 81 | 2,072 |
| 2025 | 18.4 | 15.0 | 87 | 2,236 |
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The calculation is based on Taiwan's 2024 electricity emission factor of 0.474 kg CO2e/kWh announced by the Energy Administration, Ministry of Economic Affairs in August 2025, and the 2020 report by the Energy Administration stating that one Daan Forest Park absorbs 389 metric tons of CO2 per year.
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The power-saving incentive performance is based on statistical data for users who completed registration for the power- saving incentive program. As of the end of 2025, 5.01 million users had registered.
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The reduced electricity consumption through energy conservation is calculated using the previous year as the base year.
Customer Relationship Management
Taipower optimizes customer relationship management by collecting feedback across multiple channels, including physical counters, the 1911 hotline, online mailboxes, AI chatbots, and dedicated account managers. To foster public trust, Taipower transparently discloses operational updates and policy explanations via its official website, social media, and video platforms.
User Services and Case Handling
01
Case Handling
Taipower accepts opinions and complaints in accordance with the Guidelines for Handling User Petitions, and assigns cases to responsible units based on the nature of each case.
02
District Service Offices
Service locations across Taiwan provide counter applications, electricity use consultations, and power line-related services.
03
Feedback Channels
Taipower provides year-round services through the official website opinion mailbox, the 1911 Customer Service Center, and smart AI customer service.
04
Dedicated Personnel Services
Taipower provides dedicated visits to group enterprises, large electricity users, science parks, and industry associations
05
Digital Services
In 2025, Taipower planned a CRM development project to gradually build a user-centered digital service environment.
06
Disaster Response
Taipower has established call handling and response procedures for outages caused by natural disasters to improve the efficiency of power outage information transmission and handling.
Customer Satisfaction
Taipower conducts customer satisfaction surveys every year to understand the evaluations of general users and medium and large users regarding service quality, corporate image, customer feedback handling, and overall satisfaction. The 2025 survey period was from October 18 to November 28. Survey targets included low-voltage users who had business interactions with Taipower within the past year, as well as medium and large users with contracted capacity of 100 kW or above.
Customer Satisfaction Scores from 2023 to 2025
Diverse Green Power Options
Driven by global decarbonization and supply chain requirements, corporate demand for renewable energy is rapidly growing. Taipower supports national clean energy policies and enhances green power market efficiency through three core strategies:
- Product Innovation: Designing flexible procurement models and product options to meet diverse corporate needs.
- System Optimization: Upgrading infrastructure and digital platforms to streamline green power trading and grid access.
- Market Support: Strengthening transaction mechanisms to foster an efficient, transparent, and resilient green energy market.
Activating the Green Power Market
- Driven by Electricity Act reforms and green energy policies, Taipower optimized trading mechanisms, increasing 2025 wheeled renewable energy to 5.85 billion kWh (+95% YoY).
Diverse Green Power Products
- To offer flexible corporate procurement options, Taipower introduced the RE30 supplemental electricity product in June 2025.
Enhancing Wheeling Flexibility
- Launched the Green Power Market Flexible Allocation Trial Program in October 2025 to optimize allocation and trading efficiency.
Grid Connection Information Services
- Established a dedicated website portal for real-time grid capacity inquiries and application progress tracking, boosting transparency.