Promoting an Electricity-Saving Society
Promoting an Electricity-Saving Society Taipower has promoted power-saving incentives since July 2008 to encourage energy conservation. In 2018, a registration mechanism was introduced: users signing up via the website, a hotline, or at a counter receive NT$0.6 per kWh saved, with a minimum reward of NT$42 for monthly billing, and NT$84 for bimonthly billing. The "Power Instant"app regularly offers energy-saving missions, where users earn points to redeem prizes, join raffles, or offset bills-helping cultivate saving habits. Taipower also promotes energy education through service teams, community campaigns, and customized diagnostics.
Power-Saving Reward Performance
Year |
Amount of Electricity Saved (Billions of kWh) |
Reward Amount for Saving Electricity (NT$100 million) |
CO2 Emission Reduction
|
Equivalent Number of Daan Forest Parks (CO2 absorption in one year) |
|---|---|---|---|---|
| 2022 | 23.1 | 17.0 | 114 | 2,933 |
| 2023 | 18.1 | 14.5 | 90 | 2,302 |
| 2024 | 17 | 14.0 | 84 | 2,159 |
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Based on the electricity emission coefficient of 0.494 kg CO2e / kWh announced by the Energy Administration under the MOEA in April 2024, and the 2020 report indicating that one Daan Forest Park absorbs 389 metric tons of CO2 annually
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Performance data includes users who completed registration for the reward program (4.98 million users by the end of 2024).
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Annual electricity savings are calculated using the previous year as the base year.
Promoting an Electricity-Saving Society
Promoting an Electricity-Saving Society Taipower has promoted power-saving incentives since July 2008 to encourage energy conservation. In 2018, a registration mechanism was introduced: users signing up via the website, a hotline, or at a counter receive NT$0.6 per kWh saved, with a minimum reward of NT$42 for monthly billing, and NT$84 for bimonthly billing. The "Power Instant"app regularly offers energy-saving missions, where users earn points to redeem prizes, join raffles, or offset bills-helping cultivate saving habits. Taipower also promotes energy education through service teams, community campaigns, and customized diagnostics.
Diversified Information Communication Channel
Taipower transmits information through multiple channels for different purposes as follows:
| Communication channel | Communication purpose | Pipe connection |
 Official Website of Taiwan Power Company |
As the main gateway for information communication, the website provides the public with the latest and the most complete Taipower information. The site covers six major aspects and 29 topics. Taipower continuously improves the quality of data disclosure and convenience for people searching for information through the refinement of data charts and the principle of open data. | Official Website of Taiwan Power Company |
 Taipower Sustainability Webpage |
Demonstrates Taipower's sustainability strategy and the latest news and ESG public information disclosures | Taipower Sustainability Webpage |
 Taipower on Facebook |
Promotes electricity knowledge, power-saving, and electricity safety, push services and event information, and responds to disputes in real-time | Taipower on Facebook |
 Taipower TV - YouTube Channel |
Records the story of Taipower so that the public understands the Company's business promotion and planning, and serves as an audio-visual database for Taipower's external communications | Taipower TV - YouTube Channel |
 Taipower Green Net |
A lively and interactive web page that shares information related to green energy and environmental friendliness with the public, hosts activities and presents news related to environmental education | Taipower Green Net |
 Taipower Electricity Bill |
Specifies basic information such as fees and the amount of electricity consumed, multiple payment channels available, and reminders to voluntarily reduce electricity consumption. | Taipower Electricity Bill |
District Service Offices
Taipower has established a comprehensive service network throughout Taiwan, providing over-the-counter electricity applications and consultation services. These district service offices are responsible for the construction and maintenance of power supply lines in their respective areas, ensuring fast responses to customer needs and maintaining positive customer engagement.
Online Feedback Channel
01
Customer Feedback Mailbox
A feedback mailbox is available on Taipower's official website for users to submit inquiries and suggestions. In 2024, a total of 5,002 messages were received.
02
Customer Service Hotline and Intelligent AI Support
The 1911 customer service hotline and AI customer support system provide 24/7 year-round services, handling electricity bill inquiries, applications, and repair requests. In 2024, over 1.967 million calls were answered, with a 94.72% pickup rate within 20 seconds.
03
Dedicated Customer Service
Taipower offers dedicated customer service visits to group enterprises, high-consumption users, industry associations, and science parks. In 2024, 3,560 in-person service visits were conducted.
Customer Satisfaction
From October 21 to November 29, 2024, Taipower conducted a customer satisfaction survey for general, medium, and large users. The survey covered service quality, corporate image, user feedback, and overall satisfaction. Results showed satisfaction levels exceeding 90%, indicating strong recognition of Taipower's services. The Company has reviewed and addressed the reasons for dissatisfaction and issues raised via the user opinion mailbox, and has promoted follow-up improvement reports. Moving forward, Taipower will continue to enhance customer service and communication in line with the Ministry of Economic Affairs' Implementation Plan for Improving Service Efficiency.
Customer Satisfaction Scores from 2022 to 2024
